When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within the delivery time of the product, mentioned on the product page.
Can I have my stuff delivered on a particular day?
We strive to deliver products purchased from LCOVE.com in excellent condition and in the fastest time possible. However, we can’t commit on the same.
For furniture products we charge shipping on each product purchased according to the following table.
For Products between Rs. 10,000/- and Rs. 25,000/-
For Products greater than Rs. 25,000/-
The shipping cost is based on the selling price at LCOVE.com and will not change on application of discount coupons.
Can I open the Card on Delivery parcel before making the payment?
We apologize, but we do not have an open delivery system at LCOVE.com. In case you have any issues with the product, please feel free to get in touch with our customer care team on +91 7381332245 (10 AM – 7 PM).
How can I track my order?
Your order status is updated to you via emails at every step. You can also track your order by clicking on the option Track Order that appears in the left hand side of our homepage. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care Team immediately. Give us a call on +911244264616(10 AM - 7 PM) or drop us an email at firstname.lastname@example.org. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.
Can I return the order to the courier agent and take my cash back from him?
We apologize but we do not have the facility of returning the product to the courier agent and take the cash back from him. In case you are not satisfied with the product, please contact our customer care on +91 7381332245(10 AM - 7 PM) or drop us an email at email@example.com .
Will I have to sign for my delivery?
Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).
How can I find out if LCOVE.com delivers to my PIN Code?
Once you click on any product, on the right hand side there is a tab stating Check delivery estimate for your pin code. You can enter your pin code in that tab and find out whether we deliver in your area and the expected delivery time for your product.
What if I am not home when my package arrives?
Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.
My items haven't arrived yet. What can I do?
Please allow up to 15 business days for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care Team immediately. Give us a call on +91 7381332245 (10 AM - 7 PM) or drop us an email at firstname.lastname@example.org
An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package. If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations, LCOVE.com reserves the right to cancel the sale contract, in which case, we will fully refund you the amount.
How do I change my shipping address after my order has been placed?
Kindly call our Customer Care Team on +91 7381332245(10 AM - 7 PM) and tell us your new shipping address.
Are the LCOVE Furniture meant for small homes or also for larger dwellings?
Smart Multifunctional Furniture is the trend in the Western world. Hence, it not only enhances space but also helps the larger dwellings to look more smarter, trendier and State-of-the-art.
What is the minimum size of project, that you undertake for providing solutions?
For the specialized orders, we solicit at least 100 units, but at the same time we have some standard products, which can be installed on normal retail orders also.
What is the lead-time for execution of orders?
For retail customers, if the products are available, space enhancing solutions can be provided within 30days time period. For the larger projects, the lead time is normally 90 days.
What is the minimum possible size of Home where we can install LCOVE Furniture?
LCOVE furniture can facilitate a room of 300sq ft to a 2BHK apartment with most smart amenities
Are they Easy to install?
All furniture of LCOVE are fitted with the globally best quality mechanisms, which can be operated by even a 10 years old child.
Is there any chance of these furniture falling down suddenly while operating?
These furnitures are designed to sustain its weight at all possible angles, hence no chance of falling uncontrolled.
Can they be shifted to any other place?
Each product can be de-installed quickly and can be packed and transported to other locations and installed again.
What is the Warranty for the mechanism?
We provide 5 years warranty for the mechanism. They are tested for 20000 cycles for performance and hence can be easily used for more than 10 years.
Can the other parts be changed?
Yes: All other parts can be changed too. We maintain the spares of all parts.
What is the materials used in Sofa sets?
Our Sofa sets are all made-of Solid wood frames, and international quality mechanisms to provide best comfort, ergonomy and durability
How long the Sofa sets can be used?
Our Sofa sets are fit to be used for more than 10 years too in indoor conditions. The upholstery leather are tested for 10000 cycles, which is equivalent to 5 years of usage.
Do you have Kitchen Solutions too?
Yes, We have LCOVE Kitchens to serve the customized needs of customers.
Do LCOVE provide Turnkey solutions for the complete interiors?
Yes, LCOVE is fully equipped with complete conceptualizing, designing and execution facilities for turnkey interiors projects.